Life is simple! Don’t make it complicated

Nice… let me know how it goes when the 15 day ends

Ady Romantikas last blog post..Sun xVM VirtualBox 2.1.0

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By Ady Romantika on Jan 20, 2009

What’s more important is remember to place it near the window. That’s what they all say for best signal strength.

Danny Foos last blog post..What’s Hot in 2009 Dialogue

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By Danny Foo on Jan 20, 2009

Oh! they got a download limit .
Now I need to stick with streamyx and forget about the P1.
My average download is 8gb per day..how can I use this service

Bintangs last blog post..Ruby Tuesday #04

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By Bintang on Jan 20, 2009

looking forward to P1 at my housing area !

|1f34|-|1r3s last blog post..What ex-Google employees said about working with Google

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By |1f34|-|1r3 on Jan 22, 2009

i used wimax 4 month ..
my place at jb ..
1st month my speed average in 1200-1400kbps
after that my speed average is 200-400kbps ..
realy suck !!

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By fared on Apr 4, 2009

i had use wimax for 2 months. first 15 days trial period was good, but afte that, the connection really sucks.

for past3 weeks, i had terrible experience with their customer service,. I already complaint more than 18 times,but they can’t seems to solve my problem.

Worse part, the give tons of excuses and reply get ack to me.

My honest opinion, there service and speed is not up to standard. In the end, you are just paying to get more frsutration.

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By jy on Apr 13, 2009

I has been subscribe more than 3 months and the 1st month look like faster than i suppose to have.Woh…not bad.But it will be happen worst become worst, until now i have problem to load a single webpage…what the hell as P1 can provide a bad service with no action taken while i called to the customer service?now i absolutely fed upon P1 wimax and will terminate it. And hear that YTLe wimax will launching soon and i will try it as a alternative choice..

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By Fed-up for P1 wimax on Aug 5, 2009

P1 is a bad choice! I have regret subscribing it had terminated my account. Likewise Streamyx is better than P1.See my bad experience below for yourself.

From: Amarjit Singh a/l Karthar Singh
Subject: Re: NCCC/JagdipSinghGill/P1 Wimax/Broadband Service
To: jagdipsinghgill@yahoo.com, ronnie.yong@packet-1.com
Cc: careline@p1.com.my, ebill@packet-1.com, P1ceo@packet-1.com, fazrul.yusof@packet-1.com, vani@nccc.org.my, “Aduan SKMM”
Date: Monday, July 20, 2009, 12:11 PM
Dear Mr. Ronnie,

I am concerned that so solution has been reached. Section 188 of the Act (CMA’98) requires service providers to deal reasonably with all complaints. Failue to comply is an offence and service provider can be fined or jailed.or both.

We are following this case and will not hesitate to take action under the law. If necessart

Tk.

Amarjit.

—– Original Message —–
From: Jack Gill
To: Ronnie Yong Yee Fai
Cc: Amarjit Singh a/l Karthar Singh; careline@p1.com.my ; ebill@packet-1.com ; P1ceo@packet-1.com ; Mohd Fazrul Mohd Yusof ; vani@nccc.org.my ; Aduan SKMM
Sent: Mon Jul 20 19:51:45 2009
Subject: Re: NCCC/JagdipSinghGill/P1 Wimax/Broadband Service

Ronnie,

I called today looking for you at the number which was at your signature picker, P1 Careline Tel : 1300 800 888, and i was being advised that there is no such person by that name that works there!

Did you give me your fake number?
Or your agent gave me the WRONG information again?
Or nobody knows that you work at P1?
Or have you resigned from the company?

Time of my call: 1907hrs
Date: 20.07.2009
Number i called from: +60327720000
Name of agent, picked up my call: Mr. Balathayalan

He spells out his name confidently by repeating himself quoting that “No Such person by the name of Ronnie here at P1”

What kind of joke is this?

SKMM / NCCC,
Please help me out here! It seems that I can’t get this resolve because or numerous continues issues with P1 one after another.

I don’t know how many hundred/thousand emails more i need to write in order to get this resolve ASAP. Im really tired & fed up!

If there no resolution found by tomorrow, my resolution would be terminating my account due to people & services that is worst ever unacceptable bad experience since the day I subscribe to P1.

Regards,
Jagdip

— On Mon, 7/20/09, Matheevani Marathandan (NCCC) wrote:

From: Matheevani Marathandan (NCCC)
Subject: Re: NCCC/JagdipSinghGill/P1 Wimax/Broadband Service
To: “Ronnie Yong Yee Fai”
Cc: “Jack Gill” , amarjit.singh@cmc.gov.my, careline@p1.com.my, ebill@packet-1.com, P1ceo@packet-1.com, “”Mohd Fazrul Mohd Yusof”"
Date: Monday, July 20, 2009, 4:08 AM

Dear Ronnie,

We hope P1 Wimax could solve this matter as soon as possible.

Thanks

Regards,
Ms.Matheevani Marathandan
Legal Executive/ Complaint Handling Manager
Pusat Khidmat Aduan Pengguna Nasional
National Consumer Complaints Centre (NCCC)
E-mail : vani@nccc.org.my
Url : http://www.nccc.org.my
=================================================================
Tel : 03-7874 8096 /7877 9000 | Fax: 03-78748097 | SMS2NCCC : 6013-6923826
=================================================================
This e-mail and any attachment are confidential and may be privileged or otherwise protected from disclosure. It is solely intended for the person(s) named above. If you are not the intended recipient, any reading, use, disclosure, copying or distribution of all or parts of this e-mail or associated attachments is strictly prohibited. If you are not an intended recipient, please notify the sender immediately by replying to this message or by telephone and delete this e-mail and any attachments permanently from your system.

—– Original Message —–
From: Jack Gill
To: Ronnie Yong Yee Fai
Cc: vani@nccc.org.my ; amarjit.singh@cmc.gov.my ; careline@p1.com.my ; ebill@packet-1.com ; P1ceo@packet-1.com ; mohd fazrul mohd yusof
Sent: Monday, July 20, 2009 8:08 AM
Subject: RE: NCCC/JagdipSinghGill/P1 Wimax/Broadband Service

Ronnie,

We had discussed and agreed that you will ask someone to contact me & troubleshoot my P1 internet connection me when im at home yesterday Sunday 19th Jul at 8:00pm onwards. However I waited from 8:00pm to 11:00pm and nobody had contacted me!

P1 is just full of bullshit & lies!!!!!!!!!!!!!

You made a promise and you cant even fulfilled it?

Why the hell you made me wait hours at home and not call me?
Im sure you are going to call me today and give me another lie story…

Im just fed up with your services from the beginning till today!

— On Fri, 7/10/09, Ronnie Yong Yee Fai <ronnie.yong@packet-1.com > wrote:

From: Ronnie Yong Yee Fai <ronnie.yong@packet-1.com >
Subject: RE: NCCC/JagdipSinghGill/P1 Wimax/Broadband Service
To: “Jack Gill” <jagdipsinghgill@yahoo.com >
Date: Friday, July 10, 2009, 11:52 AM

Hi Sir,

Please allow me to look into this matter and get back to you soonest possible. Please allow me to engage the correct person to call you back and explain through this and please accept my sincere apologize for the inconvenience.

Thank you and have a nice day.

Best regards

Ronnie Yong

Operation Manager

Customer Service Department

Packet One Networks (Malaysia) Sdn Bhd

P1 Careline Tel : 1300 800 888 (8am to 11pm daily)

P1 Website : http://www.p1.com.my

P1 Address : Packet Hub, 159, Jalan Templer, 46050 Petaling Jaya, Selangor Darul Ehsan.

From: Jack Gill [mailto:jagdipsinghgill@yahoo.com]
Sent: Friday, 10 July, 2009 6:09 PM
To: Ronnie Yong Yee Fai
Cc: Mohd Fazrul Mohd Yusof; vani@nccc.org.my; amarjit.singh@cmc.gov.my; careline; E-Bill; P1 CEO
Subject: RE: NCCC/JagdipSinghGill/P1 Wimax/Broadband Service

Hi Ronnie,

The explanation provided by Fazrul is not a solution for my problem hence my problem is still not solved yet.

I still need to connect to the Internet using my neighbour’s Streamyx connection due to the bad connection using my P1 Wimax during peak time which is the most likely time also need to use the service.

I need to wait for at least 1 month before I could enjoy the service, as I should. This is what I have been advice since P1 is going to build a new base tower or whatever you call it to improve my Internet connection in my area.

Since you mentioned if there is anything, which you could do besides my existing, problem YES there is one thing!

I have complained to Fazrul that about 2-3 weeks ago that I have been advised the technical team only works till 10pm by one of the agent, but Fazrul denied this and have told me that the agent gave me the WRONG INNFORMATION. Believe Fazrul have sent a complaint on my behalf to the Customer Service Department.

I have not received any feedback or call on this complaint!!!

Are you guys serious in handling customer’s complaint or you just treat it like a junk?

Regards,

Jagdip Singh Gill

— On Fri, 7/10/09, Ronnie Yong Yee Fai wrote:

From: Ronnie Yong Yee Fai
Subject: RE: NCCC/JagdipSinghGill/P1 Wimax/Broadband Service
To: “Jack Gill”
Cc: “Mohd Fazrul Mohd Yusof” , “vani@nccc.org.my”
Date: Friday, July 10, 2009, 2:23 AM

Hi Sir,

Please kindly refer to the below for our contact number and address:

Contact Person: Kingston Seet/Ronnie Yong

Department: Customer Service

Contact Number: +603 7450 8893

Address: Level 7, Packet Hub, 159, Jalan Templer, 46050, Petaling Jaya, Selangor, Malaysia.

By the way, we believe Fazrul has already explain to you about our current network situation and also provide assistance in regards to this matter. Do you mind to reply us if there is any other thing which we might have miss out and be able to assist further?

Thank you and have a nice day.

Best regards

Ronnie Yong

Operation Manager

Customer Service Department

Packet One Networks (Malaysia) Sdn Bhd

P1 Careline Tel : 1300 800 888 (8am to 11pm daily)

P1 Website : http://www.p1.com.my

P1 Address : Packet Hub, 159, Jalan Templer, 46050 Petaling Jaya, Selangor Darul Ehsan.

From: Jack Gill [mailto:jagdipsinghgill@yahoo.com]
Sent: Friday, 10 July, 2009 10:04 AM
To: careline; Mohd Fazrul Mohd Yusof; P1 CEO
Subject: Fw: NCCC/JagdipSinghGill/P1 Wimax/Broadband Service

Hi Fazrul / P1 Customer Service,

As per my earlier telecon with yourself on 8th Jul 2009, i have requested from you the mailing address & other details from P1 Wimax which i did not get any reply yet.

Hence I would appreciate your soonest reply on the below needed information:

Mailing address: ?

Contact person: ?

Phone number: ?

If u read the email below & understand it NCCC is not only asking for my details but also for P1’s details!

Regards,

Jagdip Singh Gill

— On Thu, 7/9/09, Matheevani Marathandan (NCCC) wrote:

From: Matheevani Marathandan (NCCC)
Subject: Re:NCCC/JagdipSinghGill/P1 Wimax/Broadband Service
To: “Jack Gill”
Cc: “National Consumer Complaints Centre (NCCC)”
Date: Thursday, July 9, 2009, 1:34 AM

Dear Jagdip,

Thanks for the reply, can you give us the PI Wimax Address and Contact Details as well.

Regards,

Vani (NCCC)

—– Original Message —–

—– Original Message —–

From: Jack Gill

To: ebill@packet-1.com ; careline@p1.com.my

Cc: aduanskmm@cmc.gov.my ; careline@p1.com.my ; darshan@nccc.org.my ; malaysianwireless@gmail.com ; nccc@nccc.org.my ; suetee.loh@myccs.com ; amarjit.singh@cmc.gov.my ; shaharliza@cmc.gov.my ; mdshaani@fomca.org.my ; vostro73@gmail.com

Sent: Sunday, June 28, 2009 9:11 PM

Subject: Re: P1 – Services – Bad Service

Im having trouble again for the past 2 days to connect to the internet using my P1.

1st call i made on the 27june spoke to Ms Mimi Baizuhana and she promised me that someone will call back within 24 hours

2nd call was made after 24 hours since no one call me back and i spoke to a guy (dint get his name)

He placed me on hold for several minutes after getting my details and had hang up the line after that.

3rd time i call and spoke to Ms Izza on the 29june and explained my issue and she asked me to wait for another 48 hours before someone will call me back again.

I demanded for someone to assist me immediately but she refused to escalated me further saying that she has to follow P1’s policy which is that they are not allowed to transfer my call to any the supervisor. What kind of crap policy is this ?

Im really disappointed with the service from the staffs of P1 which is not acceptable.

I also regret that i had cancel my Maxis Broadband and switched to P1 Wimax thinking that the service would be much better but i truly made a BIG MISTAKE!

Firstly i was conned by the P1 Wimax sales person saying that the place i live on the 19th floor has very good service P1 Wimax. However when i call in P1, i was advised that 19th floor is not covered by P1 wimax service.

Secondly when i have problems with connections they people at P1 wimax would not bother calling me back despite of the promised that made. Not even once they have call me back to solve my problem.

I would not recommended any of my friends or family member to P1 Wimax as the service is horrible!!!!

Hopefully after lodging this complaint with the rightful ministry & press, actions will be taken to restore back damages made to customers by P1 Wimax.

Please call me back as promised !

I been waiting for 72 hours…..Please fullfill to your SLA promise!

FYI – Im paying for your service and not getting it for free hence i need your help to resolve the issues.

Regards,

Account No: 101467892

Contact number: 018 2751010

Name Jagdip Singh Gill

— On Fri, 6/19/09, wrote:

From: Jack Gill
Subject: P1 – Services – Bad Service
To: ebill@packet-1.com, careline@p1.com.my
Date: Friday, June 19, 2009, 1:04 AM

Im having trouble with my P1 connection.

I have contacted the P1 Customer Service 2 weeks ago and was promised that someone from technical side would call me back but no one has call me yet till today!

Yesterday 18th June 2009 I was not able to connect at all and I was trying to call your call centre for almost 2 hours and the line were busy. Finally when someone picked up the call, she hang up on me after I asked her to hold because I was on another call. Her name was Mimi. Im really unsatisfied & unhappy with the behavior of your staff, which are not willing to help or even hold to listen to my problem.

I was trying to call for 2 hours and she hang up on me!!!!

She should have the courtesy to call me back because she has my details there!!!!!!!!!!!!!!!!!!!!!!!!

Please get someone to call me back ASAP otherwise I will not hesitate to terminate your services because of your terrible service!

Account No: 101467892

Contact number: 018 2751010

Name Jagdip Singh Gill

Reply

By Jack Gill on Sep 25, 2009

pls do not charge us cos there is no coverage in my area..[dec bill]

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By mr pot cafe on Dec 29, 2009

I want to say that P1 Wimax Is A Shit Who Does Not Care About It’s Customers!
I am very pissed off with P1.

In August I signed up for P1 Wimax. I test runned it and within the week I found that it is not suitable for my purpose. I signed the cancellation document and told them to write the cheque to my wife or company because I do not have a bank account to deposit the refund cheque.

Despite the cancellation procedure, I still get billed. I wrote back after a few billings to tell them off them up regarding their inefficiency.

When no refund was forthcoming after the 45days was up and long after 90 days, I called customer service. Apparently there is no record of my cancellation. They probably lost my documents. They asked that I go to their office to settle this matter! (So I am being penalized for their crappy work)

I told them I want their phone number to talk to the accounts department. The call centre refused to give me the number! They want me to go there! Not satisfied, I called my Vendor in Subang Jaya and apparently I was right in that they misplaced the document.

Just few days ago, I got my cheque. Even then, they did not follow instructions despite me given WRITTEN instructions to that effect. It had my name on it and I already told them to put to my company’s or wife’s name.

Of course that got me pretty mad. I would have been neutral but because they keep fucking up and delayed my refund, I got REALLY MAD.

To me this is one FUCKED UP COMPANY who DO NOT CARE about CUSTOMER’S RELATIONS. The blocked us from reaching administration and customer service so that the directors can sit on their cushy chairs and let the customers be. I am totally pissed off!

Reply

By Alex Leow on Jan 29, 2010

1 SIMPLE QUESTION? WHEN CAN I GET MY RETURN RM 100??? IT’S ALREADY 3 MONTH…PACKET HUB CS JUST INFORM ME, THEY WILL GIVE ME CHEQUE WITHIN 45 DAYS…Just to share with you all, my experience when i’m at P1 CS centre. 99% customer come, i only hear this 2 words terminate and return…I use to try 7 day promotion, within that, i must return if i not satisfied, SO I’m already return what’s belong to P1, and Where is my RETURN MONEY??????

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By Ahmad Farhan on Feb 12, 2010